For customers

Package lost, stolen or damaged?

We're sorry. Tell us what happened, and we'll work on getting you a replacement or a refund.

1. Send us your order detailsUse the email and order number from your confirmation.
2. We review your claimWe'll email you if we need anything else, like a photo of the damage.
3. Your order is made rightYou'll get a replacement or a refund if your order is eligible.